• Verify Mimio Notebook is in Capture Mode. When in Capture Mode, there will be a status message in the lower left corner of Mimio Notebook identifying that you are connected to a Mimio device. Additionally, when in Capture Mode, you will see an image of the Mimio device on the Notebook page as well.
  • Verify the Mimio system works with your stylus pens. If the Mimio works with the pens, but the eraser does not work, try replacing the battery (if using Xi). If a new AAA battery is installed and the eraser still does not work, contact Technical Support for a warranty service RMA.