FAQs Archive | Boxlight

For MimioViews being used with the ProColor xx2 series Panels the following is true:

Posted on September 5, 2019 by admin

ProColor xx2 (with most recent firmware): MimioView (original) – Will not connect to xx2 Panel after most recent firmware upgrade. MimioView HD – Will connect and work as expected. Workaround for MimioView (original): Connect MimioView directly to CPU or laptop running MimioStudio instead of through Panel’s USB ports and accessing the Android input.

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When trying to open/import a PowerPoint file into an open MimioStudio Notebook I get an error message that says “Unable to load file”, what to do?

Posted on November 12, 2018 by admin

If the error message “Unable to load file” appears when trying to open/import a PowerPoint file the most likely cause is that PowerPoint is not installed and/or activated on that computer. Try opening the file directly in PowerPoint. If that succeeds, try again to import/open the file into MimioStudio. Should the error message reappear please contact Boxlight Customer Support.

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What is USB-C and how do I connect my device to it?

Posted on August 17, 2017 by Holly Fritz-Palao

USB-C (official name “USB Type-C”) is a new version of the USB standard. Many manufacturers are moving to USB-C, with Apple being the most prominent and moving the fastest. The main benefit of USB-C is that it is reversible—there is no top-versus-bottom. An abundance of technical detail is available on Wikipedia. All Boxlight and Mimio USB cables have the USB Type-A connection at the computer end. Connecting a computer’s USB-C port to the existing

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Chrome is not reacting to the Touch when using my Mimio device.

Posted on August 2, 2017 by admin

We have seen success with customers using the steps provided below to better the interaction and input of interactive devices when using the Chrome browser. To enable these settings, enter chrome://flags in Chrome’s address bar. Then scroll down until you find these two settings: “Touch Optimized UI” and “Enable touch events.” (Use the drop-down boxes to enable both.) Scroll a bit further to find the “Enable touch initiated drag and

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I received an “Unable to Load File” message while trying to import a Microsoft Word or PowerPoint file. What do I do?

Posted on August 2, 2017 by admin

If you receive the message “Unable to Load File” while trying to import a Microsoft Word or PowerPoint file, the easiest solution is to save the file as a PDF. Once you’ve saved the file as a PDF, you should have no issues importing it. This issue is mainly encountered on Mac OS.

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