Boxlight Careers

FAQS

Looking for answers? Try searching through our FAQ library or browsing the categories below.

What Can I Help You With?

MimioView

Users who have installed the Windows 10 Anniversary Update will find that the major update to Microsoft’s flagship OS accidentally disabled many USB-connected webcams. When using the MimioView and MimioView HD with your Windows 10 computer, you may run into an issue where the MimioView is not recognized by your computer’s USB port that the MimioView is connected to.

Unfortunately, this is not a Mimio-based issue, as it’s a Microsoft issue that they seem to be working on to address.

**Update: Microsoft has apologized for causing this issue and released a patch on Tuesday, October 4th, 2016 that resolves the issue with the MimioView and MimioView HD being used with Windows 10 computers that have the Anniversary Update.
Users should be updated automatically to this patch upon a restart or powering on of the computer. If auto-updates have been turned off, you can manually update through the Update feature in Windows—directions are included below.

Open the Settings menu and go to Update & Security > Windows Update.
Click “Check for updates” to prompt your PC to scan for the latest updates. The update will be downloaded and installed automatically once found.
Click “Restart Now” to restart your PC and complete the installation process.

Your MimioView and MimioView HD will now work as expected on Windows 10 computers with the Anniversary Update.

Category: MimioView