Join the Boxlight Team

Our success starts with our employees. Our ability to accomplish what we set out to do is based on the people we hire—we believe we are all partners in Boxlight’s mission and success. We aim to improve learning and engagement in classrooms by developing the products educators need to help them enhance student outcomes and build essential skills. We seek to create a work environment that is fun, full of enthusiasm, and comfortable. We recognize that the right people work best in a great environment where they can freely share their ideas and talents. Your success is our success!

Thank You for Your Interest in Boxlight

Boxlight Working Mom

Boxlight’s mission is to be the leader of innovative and effective educational technology solutions. We aim to improve learning and engagement in classrooms, and to help educators enhance student outcomes and build essential skills, by developing the products they need. We accomplish all of this while maintaining our unique culture that creates a sense of family and community. When you’re here, you’re family.

We are always looking for talented individuals to join our team. Please send your resume to recruiting@boxlight.com

Open Positions

Administrative Support Coordinator

Full-Time – Lawrenceville, GA

Job Responsibility
The Administrative Support Coordinator is responsible for overall front office activities including the reception area, mail, purchasing requests and facilities. This position is also responsible for directing and coordinating office services and related activities.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Manage the reception area, answer telephones and direct calls to appropriate channels.
• Copy, sort, and file records of business transactions.
• Open, sort, and route incoming mail and prepare outgoing mail.
• Order office supplies for the entire staff in accordance with company purchasing policies.
• Process expense reports and RMA approvals.
• Maintain AP box, review invoices for approvals, verify purchase order and billing.
• Participates as needed inter – departmental projects.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Other duties required.

Physical Requirements
• Sitting at a desk – 75% of the time
    o Work on computer (keyboard)
    o Reading screen and documents
• Walking to and from offices
• Lifting / carrying no more 15 lbs. – minimal % of the time

Required Experience
• Minimum of 2 years customer service required.
• Working knowledge of mail processes such as postage machine, FedEx and UPS.

Technical/Customer Support Specialist

Full-Time – Boston, MA, Lawrenceville, GA, or Poulsbo, WA

Job Responsibility
The Technical Customer Support Specialist will provide Customer and Product support by answering “how-to questions,” solving complex problems related to hardware and software remotely. Service cases will be created and managed via phone, email, and chat. Quality documentation must be kept for each associated interaction. It is absolutely imperative that this individual has a passion for exceeding customer expectations, and has an ability to naturally foster relationships.

As a technical expert in Boxlight products, the Technical Support Specialist will have a thorough knowledge of Boxlight hardware and software, different computer operating systems, and common end-user software.

Subsequently, the Technical Customer Support Specialist will show an active interest in new products and software, doing extensive tests, developing FAQs, verifying and clearly communicating issues to the involved departments. All the while supporting the Quality Assurance & Training Monitor in the development of new technical training material and recommending training needs that have been identified through escalations.

Required Competencies
• A sincere desire to delight customers:
Demonstrates strong commitment to meeting the needs of co-workers and consumers, striving to ensure their full satisfaction.
• Communication:
Strong verbal and written communication is required. Must be an effective and articulate communicator. Must be able to understand direction and act on it quickly, and ask for clarification when needed. Bi-lingual candidates speaking Spanish and English are encouraged to apply.
• Drive for results:
Demonstrates concern for achieving or surpassing results against an internal standard of excellence, showing a passion for improving the delivery of services with a commitment to continuous improvement.
• Technical expertise:
Must be comfortable with, and passionate about technology.
• Teamwork:
The ability and desire to work cooperatively within a team, listening constructively to other team members’ ideas, being open with team members about concerns. Assisting and offering support to others when needed, as well as accepting support from them.

Education & Experience
• Experience working in a help desk or support role.
• Good knowledge of Windows and Mac Operating Systems.
• Working knowledge of Microsoft applications.

Warehouse Coordinator

Full-Time – Lawrenceville, GA

Job Responsibility
This position receives, stores and distributes material, tools, equipment and products within the warehouse, ensuring accuracy and timeliness of all job functions.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Unload trucks, check receiving documents for accuracy.
• Work closely with Purchasing/Sales Department to resolve issues.
• Maintain and keep receiving and warehouse clean.
• Stock new items, test returns and re-stock to inventory.
• Conduct weekly cycle counts to verify inventory.
• Knowledge of domestic and international shipping orders.
• Pick, prepare and process orders for shipment.
• Sort and place materials or items on racks, shelves or in bins according to predetermined sequence.
• Ensure warehouse is accessible and safe.

Skills, Education and Experience
• High School Graduate or some college preferred.
• 2 plus years’ plus warehouse experience required.
• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher).
• 2 plus years’ warehouse experience is a plus.
• Type 20 + WPM.
• Effective verbal and written communication.

Requirements
• Certified forklift operator is a must.
• Walking to and from offices.

Work Environment
This position works in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as hand trucks, box cutters and tape dispensers and forklift.

Boxlight believes each employee makes a significant contribution to our success. Contribution should be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success to our endeavors.